1.How can I track my parcel?
You can track your parcel on the following website using your tracking number on 17 track website
2.What can I do when purchase protection time is running out?
If your purchase protection time is running out,please contact us and we help you extend it. So your money will not go to my account.
3.Is there any customs tax?
Usually,we will declare the minimum value to avoid customs tax.But due to different policies in different countries,there might be customs tax that should be paid by buyer.So you could leave a message when placing the order about how much value you would like to declare.
4.More question about the order,please feel free to contact me.
Shipping Standard Service is Epacket to US, China Post Registered Air Mail to other countries. Free shipping. We ship Monday to Saturday excluding holidays. Please leave us message before your payment if you wish to change shipping address. DHL COST To US :$25 whatever how many items you buy. Standard Service it takes usually 5 to 14 days to America, . Other counters speed is not steady, will be 1 to 4 weeks more or less than usual time. Russian Federation:10-30days Spain:10-25days Canada: 8-23 days Australia: 10-25 days Brazil: 17-59 days Japan: 6-13 days Germany: 8-19 days Argentina: 17-48 days Ukraine: 25-35 days France: 9-18 days Israel: 28-45 days Belarus:28-45days DHL takes about 5-12 business days. It is track-able DHL . The shipping time during Holiday Season (Christmas, Chinese New Year etc.) could be longer than usual time. Please add another 5-10 days Please contact us if you have question 1: If you want to get best discounts for wholesale(reseller), or customized service 2: If you have any trouble with item(order) quality, did not receive item after ordering 3: If the product can’t fit you in conditions of reading our size chart before ordering, we will refund 4: If there are any broken in transit, we will refund 5: If the product you received is different as decribed, we will refund 6:If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you the best customer services. 7:If you are satisfied with the item, please leave a Positive Feedback (5 stars) for us. It is very important to us.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|